Frequently asked questions

Download the app Download the app from the Apple App Store or the Google Play Store. Roll guides you through the chat-based setup, which takes 15 minutes or less. That's it. You're set up. And, using Roll for payroll is as easy as sending a text — so no training is needed. Yes, it's that easy!

If you're a business owner/admin and want to use Roll as your payroll service provider, simply chat ‘Start company setup’.

To get started, have your ERN, ROS Certificate and Password, business banking account IBAN and BIC handy. For your employees make sure you have their name, date of birth, address, phone, email, PPSN and hire date.

Easy — just chat "Hire employee" and Roll will guide you through the process and invite your team to join you in the app!

Under a minute! Seems crazy, right? But it’s not — because Roll gets to know your payroll and can predict and prefill the information for you.

If you set up a payroll schedule, you'll be notified a few days before the payroll deadline so you have plenty of time to work on it. Or you can always chat ‘Run payroll’ to make a payment anytime.

Unlimited payroll means there's no limit to the number of pay runs you can make in a week, month or year. Need to run extra payrolls or make one-time payments? Go for it! Roll will never charge you for off-cycle or additional pay runs.

Absolutely! Roll is an entirely mobile payroll app, allowing you to manage payroll from any iOS- or Android-based device, including tablets. You can also access Roll from any desktop or laptop, Chromebooks included, anytime.

First, you’ll need to get authorisation from your bank. Once granted, you’ll be issued a Bank Reference or Originator's Identification Number (OIN). This is an alphanumeric ID which identifies you as the customer and confirms the type of payment files that you’ll be submitting to the bank for processing. If you aren’t sure what your Bank Reference Number/OIN is – or if you don’t have one, please contact your bank.

Whenever you run payroll, Roll will send you a SEPA file with all the info needed to pay your employees. Simply upload the file to your bank, and the rest is taken care of! 

A payroll register is created and emailed to you (and your accountant if you assigned one) after every payroll is processed. You can also go to your timeline and scroll down to the ‘Payroll register’ notification for the pay period you wish to view. Tap it to see all the payment details and deductions.

To add prior payroll amounts (also called balances), simply tap the notification on your timeline that says ‘Add your previous payroll payments and taxes’.

To update these amounts, just chat ‘Update balances’. Please note, you can only add or update balances in the app until you run your first payroll. After that, you’ll need to contact live support by tapping in the app.

Yes. Roll can pay everyone including full-time, part-time, permanent, temporary and casual employees.

Yep, it’s one of Roll’s most popular features! Whether you want to pay someone before the next regularly scheduled payday, give someone a bonus, or provide a final payout to someone who resigned or was terminated, all you have to do is chat, ‘Run payroll’ and select an ‘off-cycle payment’. So easy!

Anytime. Just chat ‘Give Bridget a rise’ and answer a few simple questions about Bridget and adjustments to her pay, and you’re all set.

Roll can pay workers in any way that suits your business or industry. Standard options include salary, hourly, and per period.

When it comes to bonuses and rises, think of a bonus as a high-five for a job well done, and a rise as moving up a whole new level. A bonus is an extra reward for outstanding performance and is subject to tax. A rise, on the other hand, is an increase in an employee’s regular salary or hourly wage. With Roll, you can easily handle both bonuses and rises for your star employees

Anytime. Just chat, ‘Run payroll’ and decide if you want to reward someone right now (off-cycle payment) or give them some extra cha-ching on top of their regular pay. Either way, it’s a few taps and you’re done.

Absolutely! We’ll even send them an invite to download their own employee version of the app, so they can view their payslips and tax info, update their banking details, and more.

Once you add an employee to Roll, we’ll automatically send them an invite to download the app. If you need to resend an invite, simply chat ‘Send invite’.

Employees can view their pay summaries and download their payslips right in the app 24/7.

Roll bills monthly – so you will only be charged for employees who are paid during a given month. And Roll is smart enough to know who got paid when, so there's no need to manually deactivate an employee who is not being paid.

Yes it does. Roll calculates your payroll taxes each pay period and sends the Payroll Submission to Revenue. All you have to do is run payroll.

Anytime you need to hire someone, just chat ‘Add employee’.

Anytime you need to remove someone or terminate an employee, just chat ‘Remove employee’. You can always rehire them at a later date if needed.

FYI, ADP only charges a monthly employee fee for employees who are actively being paid by Roll in that month.

To rehire someone, simply chat ‘Rehire employee’.

Easy! Depending on what you want to do, you can say things like ‘Change employee email’, ‘Update employee name’, ‘Change employee mobile number’, ‘Update employee address’ and more!

To update an employee’s job, title or position, just chat ‘Change employee position’.

If you want to see an existing start date, just chat ‘Update start date’. If you want to change the start date, simply tap the ‘Change Date’ button. Tap the three dots at the top of the conversation to cancel without making any updates.

It does. In fact, Roll was built on AI to give business owners a frictionless way to process their payroll (as easy as sending a text). Integrating AI technology takes Roll’s capabilities to the next level and makes it even easier for you to access your company data and get valuable payroll and HR guidance in a safe and secure way.

It’s a type of Artificial Intelligence that relies on a large language model (LLM) to process natural language inputs and generate responses based on user questions or phrases.

You can ask anything related to your payroll and growing your business, like:

ADP uses rigorous methods to safeguard privacy and keep your data secure in a non-public large language model environment. Ongoing human oversight ensures data security, validity, and bias protections. If you encounter any issues, you can always reach out to our Support Team by tapping in the app

Try Roll FREE for the first 3 months! After that, pay only €2 per employee who is actively being paid by Roll in that month. No hidden fees or complicated pricing.

Yes! You can try Roll for free for 3 months. See Terms & Conditions.

Roll sends you an invoice every month for the payment due.

No. We do, however, require 30 days' notice if you choose to cancel your account.

All info regarding your product subscription can be found on the Company tab. To go there, tap at the bottom of your screen, then scroll down to the ‘ADP Services’ tile.

Your Roll password is tied to the device account that you used to register. To update your password on an iOS device using Apple ID, you can change it from your Apple account settings. To update on an Android device, your password is tied to your Gmail account and can be accessed from your Google account settings.

If you used a different email address for your account, chat ‘Log out’. Once you’re back on the main login screen, enter your email address and tap ‘forgot / change password’.

If you wish to cancel your Roll subscription, please call 1800 811 811. Our team is available 08:00 to 17:00, Monday - Friday.

All data for clients of Roll Ireland is hosted in the European Union and never leaves the EU territory. It is safeguarded in a secure cloud environment. Further, your data is encrypted in transit and at rest, and sensitive information, such as PRSNs and addresses, is tokenized to prevent unauthorized access.

Very. Roll uses the latest in app security protocols, which have been rigorously tested by our Global Security team. With Roll, you get the ease, intelligence, and accuracy of an innovative payroll app with the expertise, reliability, and security of ADP, the biggest name in payroll.

Open the Roll app and tap at the top of your screen. If you don’t find what you’re looking for there, scroll to the bottom of the page to chat with a live agent. Our support team is available 08:00 to 20:00, Monday - Friday.

Roll offers support Monday - Friday, from 08:00 to 20:00.

To add or make changes to your existing accountant info, simply chat ‘Update accountant’.

Absolutely! Roll sends you a notification when it’s payday. All you have to do is tap it to see your payment details. Or you can even chat, ‘Show me my payslips’ and Roll will give you links to your most recent payslip on the spot!

You can request reports for a single employee, multiple employees, one pay period — or many. Just tell Roll in chat what you’re looking for. You can say things like ‘Prior pay for Colin’, ‘August payroll’, ‘YTD payroll’, etc. FYI, Roll will also send an email containing payment and deduction details in an Excel format following the close of each pay period.

Yes, Roll is available for both. Once you sign into the mobile app, you'll see a scanner icon at the bottom of your screen. Just tap, scan – and voila! Instant big-screen access. Plus, the ability to run payroll (and keep up with other business demands) whenever – and wherever you like.

Yes. Just provide a few details and you’re good to go! ADP will automatically reflect any previous payroll payments and tax deductions you made for your employees or contractors.